How to make an order?
1. Choose items and submit your order.
2. Input your address and finish the payment.
3. After you complete your order, we will send order confirmation email to you, please double check the products, specification and your shipping address.
4. Tracking number for in-stock products will be offered in 1~3 business days. You can track the order by yourself or contact us to get help. Your can track your order here: https://www.alukovinyl.com/trackorder
Attention: We do not accept PO Box addresses.
What's the handing time?
Usually we will ship your orders within 1-2 business days if the items are in stock.
What's the shipping time and fee?
Usually Order will be delivered within 3-7 business days by DHL/UPS/FedEx Express.
We offer free shipping. Global express delivery except the following region: Guam, American Samoa, Alaska, Hawaii, Puerto Rico and the US Virgin Islands, Ukrain, India can't arrive.
Do I need to pay taxes and duties?
Please note that customers are responsible for paying any customs, taxes, or duties required by their country of residence. We are not responsible for any customs, taxes, or duties.
Cancel & Retuns policy
It is important to carefully inspect your order and items upon receipt, and before use. If you notice any errors or issues, please report them to us immediately so we can investigate and resolve the situation. Please note that we have a returns/cancel policy in place for eligible items. For more information on this policy, please refer to our Return & Refund Policy or contact our customer service team. Email: email@example.com
Order issue policy
1. If your packaging was lost during the shipping, please contact us within 48 hours.
2. If your packaging was damaged during the shipping, to ensure that we can effectively resolve any issues related to your order, kindly ensure that all packaging, including item packaging and poly bags, are kept together with the products until the issue is resolved.