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Return & Refunds Policy

Right to Cancel

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

We value each and every one of our customers. If you change your mind after placing an order, you may cancel it within a certain period of time. Please read the following cancellation policy to understand our refund and cancellation process:

Cancellation Time
You may cancel your order within 24 hours of placing it or prior to its shipment. If you wish to cancel your order, please contact us as soon as possible. We will get back to you and process refund to you within 1 business day.

Cancellation Method
To ensure that your order is cancelled promptly, you may contact us via:
WhatsApp: +1 5182530711 (recommend)
iMessage: +1 5182530711
Email: service@alukovinyl.com

Cancellation Processing
Once we receive your cancellation request, usually we will process it  within 1 business days. If you have already paid for your order, we will refund your payment within 7 business days to your original payment account. Please note that the time it takes for your refund to appear in your account may vary depending on your bank's processing time.

Please note that if your order has already been shipped, we will be unable to cancel it. In this case, please follow our return policy for the return process.

Thank you for your cooperation and understanding. If you have any questions, please do not hesitate to contact us.

Right to Ruturn/Exchange

We are committed to providing the best customer service possible. If you are not satisfied with your purchase, you may be eligible for a return or exchange based on the following policy:

Return/Exchange Timeframe
If you receive a defective or damaged item, you may request a return or exchange within 7 days of receipt. We will get back to you and process it within 3 business days.

Return/Exchange Process
To ensure that your return or exchange is processed promptly, please contact us via one of the following methods:
WhatsApp: +1 5182530711 (recommend)
iMessage: +1 5182530711
Email: service@alukovinyl.com
Once you have contacted us, our customer service representative will guide you through the return or exchange process, including filling out a return/exchange form, packaging the item, and mailing it to us.

Return/Exchange Processing
Once we receive and approve your returned item, we will process your return or exchange request as quickly as possible. Refunds will be processed within 7 business days and credited back to your original payment method. Exchanges will be shipped out as soon as we receive your returned item.

Please note that it may take some time for your refund to be credited to your account, depending on your bank's processing times.

Return/Exchange Requirements
To ensure that your return or exchange is accepted, please ensure that the item you are returning or exchanging meets the following requirements:

The item must be in its original packaging and unused.
All tags, accessories, manuals, and other accompanying materials must be included and not used or worn.
We reserve the right to reject any return or exchange request that does not meet these requirements.

Item Exchanges
If you are exchanging an item, we will ship out the new item as soon as possible (usually within 2 business days). If the price of the exchanged item is lower than the original item, we will refund the difference. If the price is higher, we will contact you via email or phone to confirm if you are willing to pay the difference.

Please note that if you receive a damaged item, you must contact us immediately upon receipt. We will not accept any return or exchange requests after the item has been signed for more than 7 days.

Thank you for your cooperation and understanding. If you have any questions, please do not hesitate to contact us.

Notes

Custom-made or personalized items are not eligible for a 7-day refund. If a return is initiated by the consumer, the consumer shall bear the shipping cost, which may vary depending on the chosen courier company. However, if the goods are received damaged or incorrect due to our fault, the consumer is not responsible for any shipping costs associated with the return.