At ALUKOVINYL, we are committed to providing smooth, fast, and free shipping for all our premium car wrap films. Please review our U.S. shipping and customs policy below to choose the fulfillment option that best suits your needs.
1. U.S. Warehouse vs. Direct International Shipping
- Option 1， Direct Factory Shipping — Pay Upon Delivery (DDU/DAP) (Delivery: 4-7 working days )
How it works: Shipped directly from our overseas hub with $0 duties paid at checkout.
Customs Status: Under U.S. Customs and Border Protection (CBP) regulations, imported vinyl films are subject to tariffs. Once the package arrives in the U.S., UPS will contact you directly via email/SMS to collect customs duties and brokerage fees before final delivery.
- Option 2: Direct Factory Shipping — Pre-pay Duties (DDP) (Delivery: 3-6 working days )
How it works: Shipped directly from our overseas manufacturing hub. Duties are calculated and prepaid at checkout.
Customs Status: 100% Pre-paid. Your package clears U.S. Customs automatically with zero extra fees or delays upon arrival.
- Option 3: U.S. Warehouse Shipping (Local Delivery — Duty-Free ⚡)
How it works: Orders filled directly from our local U.S. warehouse.
Customs Status: 100% Duty-Free. Standard sales tax may apply at checkout depending on your state, but you will never pay import taxes, tariffs, or customs clearance fees.
Delivery: Shipped via local carriers (UPS / FedEx Ground) for fast, direct delivery. If the item is out of stock locally, the order will automatically be shipped from the factory.
2. Important Customs Reminders (For International Direct Shipments)
Import Duty Responsibility: For direct international orders, import duties and carrier handling fees imposed by U.S. Customs and UPS are the responsibility of the importer (recipient).
Refused Shipments: If a customer refuses to pay import duties upon delivery, the package will be held or returned. Any associated return freight costs, holding fees, and non-refundable duty charges will be deducted from any refund.
Frequently Asked Questions (FAQ)
Q1: Will I have to pay U.S. import duties or tariffs on my order?
A: It depends on which shipping option you choose at checkout:
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U.S. Warehouse Delivery: NO import duties or tariffs. Your order ships locally within the U.S.
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International Direct Shipping (DDP - Pre-paid): NO extra fees on arrival. Tariffs are fully covered at checkout.
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International Direct Shipping (DDU - Pay Later): YES. UPS will contact you to pay government import duties before delivery.
Q2: How do I know if my wrap is shipping from the U.S. Warehouse?
A: In-stock items available in our U.S. facility will be marked as "Ships from U.S. Warehouse" on the product page and checkout. If an item or specific color roll is out of stock locally, it will automatically route for Direct International Shipping.
Q3: How much are customs duties for direct international shipments?
A: Duty rates are based on official U.S. Customs tariff codes for PVC/vinyl film products and your invoice total.
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If you select Pre-pay Duties (DDP), our system automatically calculates the exact duty rate so you have no surprises.
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If you select Pay Later (DDU), UPS will calculate the final duties plus a small carrier brokerage fee upon arrival.
Q4: UPS sent me an email/text asking for duty payment. Is this legit?
A: If your order was shipped directly from our overseas facility under the Pay Later (DDU) option, yes. UPS acts as the official customs broker and will request payment before releasing the shipment. Please always ensure the email comes from an official domain like @ups.com.
Q5: What if I refuse to pay the duties requested by UPS?
A: Unpaid packages will be abandoned or returned to our overseas warehouse after a holding period (usually 5–7 days). In this scenario, original shipping charges and return freight fees will be non-refundable and deducted from your total order balance.
